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Shipping & returns

Shipping:

Shipping means the process of dispatching and delivering of the products you ordered on the website. We ship our products through our trusted courier partners (undisclosed) depending on their service availability in your city or country.

World-wide Shipping:
We can deliver our products anywhere in the world. 

Domestic (within India): Free Shipping is available within India for order value of more than Rs 2,000. We charge a nominal shipping fee for order value of upto Rs 2,000.

International (outside India): Free International shipping on order value more than INR 30,000. 
Free Express International shipping on order value more than INR 50,000.

Subsidized Express, Normal and Registered Parcel services are available for order value less than INR 30,000 for International shipments.

Customs Duty Charges:
Please note that all International shipments (deliveries outside India) might warrant a Customs Duty fee, GST or VAT as per the rules prevailing in the country/nation where the products are to be delivered. In general, this fee varies from 1% to 15% of the order value. All such charges shall be borne by the customer. Company would not be liable or responsible to pay full or part of these fee.
We suggest that you contact your local customs body in your country to check the applicable customs fee before ordering the items.

Packaging & Insurance:
All our shipments are packed in very high standard air tight packages with proper care and precautions depending on the nature & delicacy of product purchased. In addition, our shipments are insured and we take full responsibility in case, any shipment is declared as Lost or Misplaced in transit by the courier company in writing.

Dispatch & Delivery:
GemsRatna products are usually dispatched within 2 to 7 business days (unless specified otherwise) from the order date. Deliveries are done within 3-5 business days in India and within 10-15 business days outside India. [In case of International Express shipments, the delivery can be done within 5 business days].
*Jewellery Items: Note that above mentioned timings are not applicable for orders containing Jewellery items like - rings, pendants or bracelets. For Jewellery items, we need additional 5 to 15 business days depending on the metal & design.

Shipping re-imbursement:
The shipping or handling charges whether paid by customer or by the Company, while placing the order online, shall not be refundable in case of return of the order. Only the product fee will be refunded to the customer after deducting the applicable shipping and handling fee."

 

Return & Replacement Policy:
GemsRatna provides an easy and customer friendly 15-days return and replacement policy for all loose gemstones & jewellery items. Please read the following terms in detail:

Refund: Refund is applicable only on loose gemstones purchased from GemsRatna.com if returned within 15 days from the date of delivery to the customer as per the courier delivery proof. 
Once the returned goods are received at our warehouse, the quality checking team will inspect the items and all the supporting documents. Please ensure that the returned product(s) are not damaged or distorted and also that you include all the documents including the Lab certificates, Discount coupons, Invoice (Bill) along with the original packaging while returning the products. In absence of any of these, the company may deduct the applicable charges for the missing item.

The refund shall be processed through the same mode of payment which was used while placing the order online within 7 working days from the date of receipt of the returned goods at our warehouse. In the case of Cash payment (COD or Manual delivery), the refund shall be provided in the customer's bank account.

Please note that following gemstones are not eligible for a Refund due to their delicate and soft nature: Corals (Red or White), Pearls, Opals, Moonstones, Emeralds, Turquoise, Amber and Beryls. However, they can be replaced with another gemstone for 100% of returned product value.

All other gemstones are eligible for 100% refund of the product value provided all the above-mentioned criteria are matched.

Replacement:
All the products sold at GemsRatna.com are eligible for a replacement if returned within 15 days from the date of delivery of the product as per the courier delivery proof.

Following is the slab of value eligible for replacement:

1. Loose gemstones: 100% of the product value.

2. Gemstones studded in a GemsRatna made jewellery item (like - ring, pendant, earring or a bracelet): 85% of the product value.

3. Gemstones studded in a jewellery item made from other places: 50% of the product value.

Return Shipping Fee:
All the charges related to the return shipment including but not limited to shipping fee shall be borne completely by the customer. For international returns (returns from outside India), in addition to the shipping fee, the customs/import duty charges, GST or VAT which would be applicable once it reaches back in India, shall also be borne by the customer.

Return Address:

In case you wish to return the order to us, please send the return package mentioning your original Order number as mentioned in your invoice to our corporate office address which is given below:

Agama SAR Retail Private Limited
C-3551, Ground Floor
Greenfields, Faridabad
Haryana - 121003

Phone: +91 - 78388 74188

Statutory Warning:
We suggest NOT to write or mention 'GemsRatna' or any word(s) related to gemstones on the outer package because it might attract the unwanted attention of thieves or mischiefs. You may simply write 'Artificial Jewellery' on the outer package and instead of using the brand name 'GemsRatna', you may write our company name i.e. 'Agama SAR Retail Private Limited' in the delivery address. "

For any additional questions or doubts, feel free to write to us at support@gemsratna.com.

Contact GemsRatna.com Support Contact Us
Contact GemsRatna.com Support   Contact Us
Contact GemsRatna.com Support
CALL US AT
+91 78388 74188
09.00 AM - 06.00 PM (IST)
EMAIL US
info@gemsratna.com