Shipping means the process of dispatching and delivering of the products you order from the website. We ship our products through our trusted courier partners (undisclosed) depending on their service availability in your city or country.
We can deliver our products anywhere in the world.
Domestic (within India): Free Shipping is available within India for order value of more than Rs 2,500. We charge a nominal shipping fee for order value of up to Rs 2,500.
International (outside India):
Free International shipping (through Government Postal Departments) on order value more than INR 30,000 (approx. USD 465.00 as on 15-Oct-2017).
Free Express International shipping (through reputed private carriers such as FedEx, UPS, DTDC, etc) on order value more than INR 50,000 (approx. USD 775.00 as on 15-Oct-2017).
For Orders less than INR 30,000 (approx. USD 465.00 as on 15-Oct-2017), we provide Express, Normal and Registered Parcel services at subsidized rates for International customers.
Customs Duty Charges:
Please note that all International shipments (i.e. deliveries outside India) might warrant a Customs Duty fee, GST / CST or VAT as per the rules prevailing in the country/nation where the products are being delivered. In general, this fee varies from 1% to 15% of the order value. All such charges shall be borne by the customer. The company would not be liable or responsible to pay full or part of these fees.
We suggest that you contact your local customs body in your country to check the applicable customs fee before ordering the items.
Packaging & Insurance:
All our shipments are packed in very high standard airtight packages with proper care and precautions depending on the nature & delicacy of product purchased. In addition, our shipments are insured and we take full responsibility in the case, any shipment is declared as Lost or Misplaced in transit by the courier company in writing.
Dispatch & Delivery TAT:
GemsRatna products are usually dispatched within 1 to 7 business days (unless specified otherwise) from the order date. Deliveries are done within 3-5 business days within India and within 10-15 business days outside India. [In case of International Express shipments, the delivery can be done within 5 business days].
*Jewellery Items: Note that above mentioned TAT is not applicable for orders containing Jewellery items like - rings, pendants or bracelets. For Jewellery items, we need additional 5 to 15 business days depending on the metal & design.
The shipping or handling charges whether paid by the customer or by the Company, while placing the order online, shall not be refundable in case of return of the order. Only the product fee will be refunded to the customer after deducting the applicable shipping and handling fee."
Return & Replacement Policy:
GemsRatna provides an easy and customer friendly 15-days return and replacement policy for all loose gemstones & jewellery items.
Refund: Refund is applicable only on loose gemstones purchased from GemsRatna.com if returned within 15 days from the date of delivery to the customer as per the courier delivery proof.
Once the returned goods are received at our warehouse, the quality checking team will inspect the items and all the supporting documents. Please ensure that the returned product(s) are not damaged or distorted and also that you include all the documents including the Lab certificates, Discount coupons, along with the original packaging while returning the products. In absence of any of these, the company may deduct the applicable charges for the missing item.
The refund shall be processed through the same mode of payment which was used by the customer while placing the order online. The refund shall be processed within 7 working days from the date of receipt of the returned goods at our warehouse. In case of Cash payment (COD or Manual delivery), the refund shall be provided to the customer's bank account.
Following gemstones are not eligible for a Refund due to their delicate and soft nature: Corals (Red or White), Pearls, Opals, Moonstones, Emeralds, Turquoise, Amber and Beryls. However, they can be replaced with another gemstone after 15% deduction in the returned product value.
All other gemstones are eligible for 100% refund of the product value provided all the above-mentioned criteria are matched.
All the products sold at GemsRatna.com are eligible for a replacement if returned within 15 days from the date of delivery of the product as per the courier delivery proof.
Following is the slab of value eligible for replacement:
Loose gemstones (except - Corals (Red or White), Pearls, Opals, Moonstones, Emeralds, Turquoise, Amber and Beryls): 100% of the product value.
Loose Corals (Red or White), Pearls, Opals, Moonstones, Emeralds, Turquoise, Amber and Beryls: 85% of the product value.
Gemstones studded in a jewellery item (like - ring, pendant, earring or a bracelet) made by GemsRatna.com: 75% of the product value.
Gemstones studded in an outsider jewellery item (like - ring, pendant, earring or a bracelet): 50% of the product value.
AGAMA SAR RETAIL PRIVATE LIMITED
C-3551, Ground Floor
Greenfields, Faridabad (Near NHPC)
Pin Code - 121003
Return Shipping Fee:
All the charges related to the return shipment including but not limited to shipping fee shall be borne completely by the customer. For international returns (returns from outside India), in addition to the shipping fee, the customs/import duty charges, GST or VAT shall also be borne by the customer.
We suggest NOT to write or mention 'GemsRatna' or any word(s) related to gemstones on the outer package while returning the items to us because this might attract the unwanted attention of thieves or mischiefs. You may simply write 'Astrological Product' on the outer package and instead of using the brand name 'GemsRatna', you may write our company name i.e. 'Agama SAR Retail Private Limited' in the address. "